How can you know a T1 agent is any good?
Establishing that an agent is right for you and has experience and qualifications, as well as being committed to the industry code of practice, is vital to ensure you're getting the best service for your needs. Here is a step-by-step checklist that will help you know if your agent is on the level.
• Just because you contact the agent online a phone call should be made to the agent so he or she can really understand your business T1 needs, both now and into the future.
• Ensure your online agent is not just an agent for one provider
• Check the qualifications and experience of your agent, even ask for references from previous customers. Check to see if they are listed on the social network LinkedIn.
• A good agent should be able to explain the different products that are offered by the providers in language you understand and how it affects your communication needs.
• Your agent can be your best friend for a long term contract so it's up to you, but it really helps if you actually like your agent as well!
Reason to shop online for T1
• Better price - the advantage of ordering through a broker is that you will get a second channel of customer service and current information on promotions and price breaks. If the company is not performing to expectations you will always be able to go back to your agent.
• Convenient
• You'll totally avoid sale people calling on you.
• Saves time - You will be able to sit in your office and have emailed to you quotes on price and service from multiple providers before you talk to anyone.
Mike Stephens is president of Net Services Inc a structured cabling company in St. Louis Mo. To find out more about cabling for voice data and video see http://www.netservices1.com.
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